BIG FROG CUSTOM T-SHIRTS AND MORE

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FAQ

What is included in the quoted price of my DTG t-shirt?

Your quoted price includes a t-shirt of your color, size, style, a design for the shirt with as many colors as you want in it, the printing of the shirt on one side and a sincere thank you.  If you would like a second print, there is an additional charge.  Please contact your local Big Frog store for any promotions, specials or to get an updated price list.  We reserve the right to change prices at any time.

What is the minimum order?

With our printing technologies you can order as few as ONE custom t-shirt and as many as 10,000 t-shirts.

Do you offer volume discounts?

Absolutely, we have volume discounts starting at just 10 items. You can even mix and match the items. It doesn't have to be the same style or color!

How quickly can I get my order?

If you choose a style, color and size that we have in stock, your shirts will go into our printing queue and you may have them in 24 hours - often they are ready the same day.  If we need to order your shirts, then it will be a minimum of 48 hours until your order is complete.  However, if you are in a rush, then we can get your shirts sooner, but a rush fee will apply.   If you have a rush order, please contact your local store  for more information on a delivery schedule.

Can I order another shirt with the same design later?

Absolutely, we keep customer files indefinitely.  When you call to get your design reprinted, be sure to give us your full name and a brief description of your original graphic.  This will allow us to find it and print it for you immediately.

Can I bring my own shirts to be printed?

The answer to that is absolutely.  Everyday we print on customer's t-shirts and more.  Keep in mind that we typically print on cotton and cotton blends (with a 50/50 mix being preferable).  We also print on 100% polyester items however the wash fastness cannot be guaranteed.  The general price for printing on your item starts at $18. 

What does the free design/artwork include?

Big Frog prides itself on creating a t-shirt design that you will love.  Our designers can take your photos, your logo, fonts and clip art and make a unique design just for you. Because our design services are free, we try to keep design times between 15 and 20 minutes.  This allows us to keep pricing reasonable for our customers.

Whose property is the artwork that is generated?

All artwork created by you for your order remains your property and will be maintained at our store for our exclusive usage in executing your orders.  Any artwork that Big Frog generates on your behalf remains the property of Big Frog.  Please, enquire regarding policies of transferring artwork ownership to yourself or company.

What forms of payment do you accept?

Accepted payment types depend on individual store owners. However, most Big Frog stores accept Visa, Master Card, Discover and American Express.   Some stores also accept Money Orders and personal checks.  If your local store does accept personal checks and  your check is returned, there is a $35 fee.  If you prefer to use Paypal for your transactions, we will be happy to send you a Paypal invoice. 

How can I become a reseller?

Start by contacting your local store for more information.  Each independently owned and operated Big Frog has different policies and pricing for resellers.  Applications and proof of a reseller's certificate may be necessary. 

  • no minimums
  • no setup/art fees
  • 24-hour turn around